At Nora Glam Chic, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item. Therefore, we have implemented a straightforward and customer-friendly return policy to ensure your shopping experience is hassle-free.

1. Eligibility for Returns:

To be eligible for a return or exchange, the following conditions must be met:

– The item must be unused, unworn, and in its original condition.

– The item must be returned within 30 days of the purchase date.

– The item must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to:

– Undergarments such as lingerie, underwear, and swimwear (unless the item is defective).

– Earrings and other pierced jewelry.

– Beauty and personal care products.

– Items marked as final sale or clearance.

3. Return Process:

To initiate a return or exchange, please follow these steps:

– Contact our customer support team within 30 days of receiving your order to request a return or exchange.

– Provide the order number, item(s) you wish to return or exchange, and the reason for the return.

– Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).

– Pack the item securely in its original packaging, including all accessories and tags.

– Include the RMA number on the return package.

– Ship the item back to us using a trackable and insured shipping method. The return shipping costs are the responsibility of the customer, except in cases where the item is defective or the return is due to our error.

– Once we receive the returned item and verify its condition, we will process your refund or exchange within a reasonable timeframe.

4. Refund Options:

– If you are eligible for a refund, we will issue the refund in the original form of payment. Please note that shipping costs are non-refundable, and a restocking fee may apply in certain cases.

– If you prefer, we can offer store credit in the form of a gift card for the refunded amount, which can be used for future purchases on our website.

5. Exchanges:

If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. We will do our best to accommodate your exchange request, subject to availability. If the requested item is not available, we will offer alternative options or process a refund.

6. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item and resolve the issue promptly. We may arrange for a replacement or offer a refund, including the return shipping costs.

7. International Returns:

For international returns, the customer is responsible for all return shipping costs, customs duties, taxes, or fees associated with the return. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

Please note that our return policy may be subject to change without prior notice. We encourage you to review the return policy on our website before making a purchase.

If you have any further questions or need assistance with a return or exchange, please don’t hesitate to contact our customer support team. We are here to help you have a smooth and satisfactory shopping experience at Nora Glam Chic.

Thank you for choosing Nora Glam Chic. We appreciate your business and look forward to serving you again in the future.